Terms of Service

Last updated: October 28, 2026

These terms apply when you create a Chat Fits account or use our service. By signing up or using the service, you agree to them on behalf of yourself and the business you represent.

1. The service

Chat Fits lets businesses create an AI chatbot trained on their own website and content, add it to their website, and manage conversations from website chats, email inboxes, Facebook Messenger, Instagram and WhatsApp in one dashboard, including leads, tickets, contacts and live chat with their team. Features depend on your plan.

2. Your account

• You must give accurate information and be at least 18 and able to agree to these terms for your business.
• Keep your password safe. You are responsible for what happens in your account, including the actions of team members you invite.
• We may suspend or close an account that breaks these terms, puts others at risk, or isn't paid.

3. Plans, trials and billing

• Paid plans are billed in advance through our payment provider. Prices and plan limits are shown on our website and in your dashboard.
• Free trials end on the date shown; to keep using paid features you need to choose a plan.
• You can cancel at any time; the plan stays active until the end of the period you paid for. Payments are not refunded except where the law requires.
• We may change prices with at least 30 days' notice; the new price applies from your next billing period.

4. Your content and your customers

• You keep all rights to the content you add (website pages, documents, FAQs, products) and to your conversations. You give us permission to store and process it only to provide the service to you.
• You confirm you have the right to use that content, including any website you import, and to contact the people you talk to through the service.
• You are responsible for telling your website visitors and contacts how their data is used, for example in your own privacy policy, and for getting any consent the law requires. We process their data on your behalf as described in our Privacy Policy.

5. Connected accounts (email, Messenger, Instagram, WhatsApp)

• When you connect an email inbox, Facebook Page, Instagram account or WhatsApp Business number, you authorise us to read and send messages for that account on your behalf.
• You must follow the rules of those platforms, including the Meta Business Terms, WhatsApp Business Messaging Policy and Commerce Policy, Messenger and Instagram messaging policies, and the 24-hour messaging window. WhatsApp messages outside that window need a template Meta has approved.
• Those platforms can change or limit their services; we are not responsible for their availability or decisions about your accounts.

6. AI answers

The chatbot writes answers automatically from your content. AI can make mistakes, so review your chatbot's knowledge and settings, and don't rely on it for medical, legal, financial or other professional advice. You are responsible for how your chatbot is used with your customers.

7. Acceptable use

You must not use Chat Fits to:

• send spam or unsolicited messages, or message people who haven't contacted you or agreed to hear from you;
• break the law, or infringe anyone's privacy, intellectual property or other rights;
• share content that is illegal, harmful, hateful, deceptive or sexually explicit;
• import websites you don't own or aren't allowed to use, or try to get around a website's access controls;
• attack, overload, reverse engineer or get unauthorised access to the service or other customers' data.

8. Availability and changes

We work to keep the service available and secure, but it may sometimes be interrupted, for example for maintenance. We may improve, change or remove features; if a change significantly reduces what your paid plan includes, we will tell you in advance.

9. Ending your account

You can stop using the service and ask us to close your account at any time. When an account is closed we delete its data as described in our Privacy Policy and on our Data Deletion page. Export anything you want to keep before closing.

10. Disclaimers and liability

The service is provided "as is". To the extent the law allows, we do not give warranties that it will be error-free or uninterrupted, and we are not liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. We will change the date at the top and tell customers about important changes before they take effect. Continuing to use the service after that means you accept the updated terms.

12. Contact

Questions about these terms: [email protected].