Live chat handoff: when the AI should pass the chat to your team

An AI assistant answers most questions, but some conversations need a person: a bigger project, a complaint, or simply a visitor who prefers to talk to someone.

Asking for a person

Visitors tap the agent icon or just type "can I talk to someone?". The chat goes to an agent who is online and not already busy.

Replying from the dashboard

The agent hears an alert, opens the conversation and clicks Start chat. Replies reach the visitor instantly, and the agent sees every earlier message, so nobody has to repeat themselves.

Ending well

When the conversation is done, either side can end the chat. The visitor is asked to rate it, and the rating and comment appear on the conversation, so you can see how your team is doing.

Set your team to Away when nobody can answer, and the chatbot offers your contact form instead.